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Congratulations! You've found the best source for IT services and support since 1980. Don't just take our word for it, see what our satisfied clients say. With over 35 years experience servicing northwest Ohio and southeast Michigan, we know IT, and you know you can trust us. For all your Windows PC needs navigate this site, or better yet call us now, (419) 885-0082 (always a live person to talk to here). If you are looking for Abacus II, you've found us - that's our former name - and we provide IT services for the PC world and VoIP phone systems for every size business.
“As you pointed out to me the other day, it has been five years since ARCA hired the JCI Group to manage all of our IT needs. If you’ll recall, we weren’t very happy with the IT company that we had been using at that point and felt we needed a company that was more responsive and more hands-on. So you recently asked me if ARCA and I are happy with your company and still happy we made the switch to you? I don’t need to hesitate or think twice when I assure you that we are very pleased with both the JCI Group and our decision to hire you. So here are the things we like about your services and personnel: 1. Very professional, but friendly 2. Quick response if we have an emergency 3. More than one engineer to cover us 4. The 24 hour support on race days 5. Your ability to work out solutions to our new or changing needs 6. Your consulting, and that you don’t charge extra for it 7. The monthly visits (or more if needed) seem to make you more aware of our needs 8. While we always want to save money, the monthly cost is a good value 9. The convenience of one source for new equipment with no finger pointing Gary, there are probably many more reasons to point out if I spent more time at it, but I mainly wanted to drop you a note and say “thank you” , to let you know how much I’ve appreciated your partnership.”
“John was assigned to us…. he comes in monthly making sure our IT is working correctly. I would call him and JCI Group our insurance policy. We don’t have, internally, an IT specialist. We agreed to a monthly service plan with JCI Group. The service plan provides us peace of mind. It provides us insurance that hopefully there are no surprises. Without the service plan, when things popped up we would have to call someone to come in and they would have to learn about the network and then address the situation, which is costly. With our plan, John is already up to speed on our equipment and can more easily fix any problem quickly.”
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